– Completely uninstall Xbox App and Xbox Companion App (if you have both).
– Go to Start > Type PowerShell > Right click it and select “Run
As Administrator” > Type the following command and press Enter (you
can run one at a time):
Get-AppxPackage Xbox | Remove-AppxPackage
Get-AppxPackage Microsoft.XboxApp | Remove-AppxPackage
Get-AppxPackage Microsoft.GamingServices | Remove-AppxPackage –allusers
(If you receive an error when executing any of these commands, don’t bother. Just follow the other steps here)
– Press Windows + R and type in “regedit”. Press enter.
– Search for HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services
– Delete “GamingServices” and “GamingServices.net” (if they’re still there).
– Click on Start > Credential Manager > Windows Credentials. Search for Xbl|DeviceKey, click on it and then Remove.
– Delete Accounts and Cache folders at:
C:\Users\Username\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker
– Also delete Microsoft Store local cache files at:
C:\Users\Username\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe
– Go to Start > Settings > Apps > Apps & features > Microsoft Store > Advanced Options > Reset.
– Go to Start > Settings > Gaming > Xbox Networking > Fix it.
– Go to Start > Settings > Gaming > Game Mode > Set if OFF.
– Press the Windows Key + R. Type WSReset.exe and press Enter.
– Restart Windows.
– If you’re using a proxy, please stop using it for now:
– Press Windows Key + R. Type inetcpl.cpl and press Enter. Click the
Connections tab, and then click LAN settings. Uncheck the Use a proxy
server for your LAN check box. Click Ok.
– Please check if Date and Time is set correct. Uncheck “Set the time automatically”, do it manually.
– Open Microsoft Store and make sure you are logged in with the correct account.
– Finally, install Xbox App (and Xbox Companion App if you had it)
again. Open it and login to the correct Microsoft/Xbox account.
